1) Shipping:

We place great importance on a smooth shipping process to ensure your orders arrive safely and on time. Here is some information about shipping:

Free shipping within the EU:. For our customers, who have our goods shipped within the EU, we offer free shipping from an order value of 300€.

Shipping costs for international deliveries: For deliveries to other EU countries and for shipping outside the EU, we provide individual shipping costs. You can see these costs in a cost estimate that you will receive from us after requesting a quote. We want to make sure that you are always transparently informed about the shipping costs before you complete your order.

Cooperation with reputable shipping service providers: We cooperate with leading shipping companies such as DB-Schenker, Kühne und Nagel, UPS, DHL, among others, to ensure that your orders are in the best hands. Our years of experience allow us to choose the perfect shipping partner for each shipment.

High quality and reliability: Our partnerships with established shipping companies, as well as our trained team in the warehouse ensures the quality and reliability of your deliveries. This means you can count on smooth and worry-free shipping.

Insured Shipping: Your satisfaction and safe shipping of products are close to our hearts. That is why we offer insured shipping in many cases. This means that your shipment is secured against possible damage or loss during transport.

Tracking your shipment: We know how important it is to be able to view the status of your order. Therefore, upon request, we will provide your tracking ID, which allows you to track the progress of the shipment at any time. This will provide you with up-to-date information on the location and expected delivery time of the order.

2) Payment:

Prepayment as default payment method: We offer prepayment as default payment method. After you have placed an order, you will receive a proforma invoice in addition to the order confirmation. Unless other payment terms have been agreed in writing or are stored in the customer account, we ask you to pay the total amount of the pro forma invoice in advance by prepayment. Please note that in this case no discount deduction is possible.

Your trust is important to us, and we do everything we can to deliver your orders safely and quickly.

If you have any questions about shipping, payment or your order, we are happy to help.

Thank you for your trust.